Field Service Management Platform
A production-grade field service management platform with live GPS tracking, job dispatching, technician scheduling, and customer notifications. Built to handle 500+ active users across web and mobile.
The Problem
The client managed a growing team of field technicians with no central visibility into job status, technician location, or workload distribution. Coordinators were relying on phone calls and spreadsheets.
Our Solution
Built a real-time dispatch platform with live GPS tracking on a WebSocket connection, automated job assignment based on technician proximity, and a customer-facing SMS notification system. The admin dashboard gives full visibility across all active jobs and technicians.
Results
- 500+ active users across web and mobile since launch
- Dispatch time reduced from 8 minutes per job to under 60 seconds
- Real-time GPS tracking across all active field technicians
- Customer satisfaction improved through automated status notifications
Tech Stack
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